The bottom line is if you want a hassle free transparent rental company DO NOT CHOOSE EASIRENT. Their business model appears to be designed to obfuscate the customer and relies on a plethora of hidden and hard to understand charges (think Ryanair but worse). For a two day van rental I paid an extra £100 I wasn't expecting to pay and for things I've never had to pay for with any other rental company. I picked up in Crawley and dropped off in Glasgow and at BOTH locations the agents were defending the extra charges to irate and confused customers. In the Crawley branch the agents were even bartering with the customers, dropping x% off the charges for arbitrary reasons ("because you didn't know i'll take this down by 10%") which suggests the numbers are plucked out at random. In the glasgow branch an agent was explaining to a customer she was fleecing "I'm just doing my job" - not good enough. The agents need to take responsibility for the business model they're representing. While I'm sure what this company does is legal it's up there with pay day loan companies in terms of ethics. AVOID AVOID AVOID!!!!! And no, not interested in speaking to your customer care team Easirent.