Your staff applied £1,250 to my card, twice, well after my rental was finished. I was told by my bank that I was near my credit limit which is alarming as I never get that close. It was just as I was going on holiday overseas so needed the credit. I called and your very uninterested man who dealt with me told me these two amounts were an error and that he'd removed them. I asked him to delete my card details and he refused. Odd. One month later my bank tells me I'm near my credit limit again. Yes, he'd only removed ONE of the £1,250 amounts. I called again. The woman who dealt with my request to have the second false charge removed was extremely rude and patronising. There was NO apology. Nothing, and she ended up hanging up on me when I asked her to explain because the line was bad and I was struggling with her speaking so fast trying to get me off the line. At the same time two fraudulent transactions totalling £900 to a company called VanMildert.com were made. I can't help thinking your staff's free access to apply charges my credit card well after the hire is over suggests your staff are the potential source of this fraud as they are the only people who had demonstrable access to my card to apply additional charges that were not valid or warranted - followed by a similar amount of fraud when the individual amounts were released in stages at their whim. My credit card company is now formally investigating.