Almost everything was wrong. Wait of well over an hour for the shuttle bus. The driver was then reckless, breaking speed limits and swerving, even with a baby in the car. Customer service staff were rude, £1,500 deposit required and effectively forced me into the £135 insurance for three days. Initial car was not what I ordered and was far too small. Eventual car had no fuel so had to be taken to be refueled before we left. Car was still messy from the last customers and several warning lights came on the dashboard whilst we were driving it. When dropping it off I parked outside and took everything out of the car before they asked me to drive it a few yards into the garage. They cited theft of cars as the primary reason for this policy. Absolutely horrendous company, would recommend avoiding in all cases. You'd be better off walking- wherever you're going.