Hard to believe that this joke of a company actually *encourages* customers to post reviews here! But if we can help others avoid this awful experience... Where to even begin? The airport bus from Gatwick that comes only every 50 mins meaning we had to take a £20 cab? The horrible and hard to find office hidden in a packed hotel? The employees selling boxes of cigarettes to each other in the middle of our transaction? Then the costs that they lie about when you book. They demand 1500gbp, which is actually taken out of your account (most companies do not actually take this ). When we refused they offered insurance at 300+, then when we argued they randomly changed the figure to 150. When we said it was impossible to see any existing damage to the car as we collected it at night, the guy just shrugged and said "yeah". Later we saw that the previous user had broken off the wing mirror and taped it back on!!! When we returned the car , the returns point didn't correspond to the postcode they had given us, so more panic and 45 mins of driving around (no answer from them on the phone of course). Cannot stress this strongly enough: AVOID AVOID AVOID!!