I went in to the Manchester branch to book a vehicle. Booked a vehicle for 2 days and my payment was taken by card. I was then told a credit check needs to be done, and apparently it came back as failed (which I’m confident in saying it should not have failed) and so they cancelled the booking. However, even though my booking was cancelled and I didn’t take a car out, they still took my original payment. When I went to branch to ask what’s going on, they gave me a customer services number to call and said everything should be fine. I called the number and was told that I was not eligible for a refund as the policy booked needed to be for more than 3 days to be eligible for any kind of refund. None of these terms and conditions were presented to me at the time of booking and there is no way I should have failed the credit check. This company is a no-go! Stay away! They’ll take your payment and fail your credit check and you won’t get your money back.