Please don't not use this car hire company. The are cheap on hire charge but they con you by charging you totally unsubstantiated damages. I hire a seven seater from their Southampton branch in mid Dec 2018. I did not buy their excess insurance as I have my own. Upon returning the car, a staff checked the car for any damage, and said there are a few very minor scratches that were not recorded and he had to checked with the HQ to see if they were logged. So nothing was agreed or disagreed at that point. But my credit card deposit was locked for a week. Then they sent me an invoice of £365 total for a scratched wing mirror, some minor scratches and £75 admin charge. Upon queried about all these damages that had not be agreed, they said that they were entitled to deduct money from my deposit as that's the contract. I can only say that they are robbers and anybody using them will risk being robbed. Don't touch them with barge pole.