Dear sir/madam,Hereby I would like to file a complaint. Our car rental was not even close as you would expect from a decent company.When we arrived at the pickup point, we immediatly called the shuttle. They didnt answer the phone. After 20minutes someone answered. There would be a shuttle in 15minutes. 35minutes after we tried to call, still no shuttle. We tried to call again, but no one responded. After waiting for 1hour and 10 minutes in 10 degrees celsiuis. We took a taxi that did cost 15euro.When arriving at Easicar, it was very busy. 4 employees of easirent were at location. But only 1 of them was able to let us signs contracts etc. The other 3 were doing nothing. Very inefficient.When we were at the dropoff point at then end of our rental, we had to wait 30minutes for pickup back to the airport. The people there were very unhelpful and the way that guy was driving, was not good either.Overall the experience with easirent is horrible. I really hope you guys can give me any refund or compensate me for the extra expense we had to make. This is not how you treat customers.Melvin