Went to pick the car up which should have been ready for 17.30 on Monday 28th Jan. Checked the car for damage and once completed the guys tried to open the bonnet as the car required washer fluid. After trying for 10 minutes and being unable to open the bonnet it was then decided that another car would have to used. This was checked by the light from a mobile phone with the assurance that all damage was on their system so if anything had been missed it could be verified. Upon returning the car on the 1st Feb, earlier than agreed, the guy who checked for damage went straight to the back of the car and found a scratch that hadn’t been seen when picking the car up. Bear in mind the weather conditions on the Friday where it had been snowing, so lots of spray and dirt so the back of car quite heavily coated in spray from the roads this was quite some achievement. At no time did he check the rest of the car. I was then advised that he would check their system to see if this scratch had been reported before. He couldn’t tell me whether it had been recorded but advised me that customer services would be in touch via email regarding this, and would advise if any money was to be deducted. No communication from Easirent but £270 has been deducted from my card on 2nd February.