Hired a van with Easirent in November 2018 - first time I had use the company. I arrived on time to pick up the vehicle, but the van was not ready and arrived over an hour after the agreed collection time. When I had finished with the van I called the company to find out where the drop-off point was (it had not been provided previously) and was told it was at an NCP car park and given a postcode. What they did not mention was that there are 2 NCP car parks at the same postcode - the first one I arrived at was the wrong one. I was in the car park for around 20 minutes before managing to phone the company again to confirm it was the other NCP car park. Nearly 3 months after I had returned the van I received an email from Easirent. It contained an attached 'final notification' of a parking charge notification from NCP and stated that, because of failure to act on the earlier notifications, the charge was now £100. The date on the letter was 19/12/18 with a payment deadline of 02/01/19. Easirent only emailed this to me on 28/01/19 - nearly a month after the payment deadline. To this day they have not provided me any information regarding the 'earlier notifications'. They have also charged me £55 as an 'administration fee' for handling the parking charge notification. They are now not replying to any of my communication to try to clarify the matter. Overall a very unsatisfactory experience using this company. I will not be using Easirent again and could not recommend it to anyone else.