I normally rent cars twice or three times a year through Europcar or Rentalcars and get perfect service. It seemed easier to just click on Ryanair’s offer of a car rental. What a big and costly mistake! Firstly we were left waiting at Stansted Airport in the bitter cold for a long time waiting for the courtesy car. Then we were told we had to take the extra insurance cover at roughly the same cost as the rental! I said that I never take out the Damage Waiver insurance and was threatened with the high cost of repairs to very minor damage. I refused and was told that if I did not take it out then I would have to submit my credit card and have £1,500 debited. I asked if that was the limit of my liability and was told no. And I was told that I would not get the £1,500 refunded until, probably, 10 days after returning the car without damage. It is long after the 10 days and I have still not received the credit! I have had my card 'verified' in the past should there be damage but never charged. Because of the delays by Easirent in picking us up and the remonstrations, our hotel was closed and I had to drive an unplanned 3 hours at 2 in the morning! We had a family bereavement and normally I would extend the rental but no way was I going to do that with Easirent. So: I drove the car from west to east and got the train back, taking all day! I will return to Greece by EasyJet.