Dear Easirent and Opodo reservations team, I tried to collect a pre booked car from Easirent on 17/12 and it was one of the worst experiences of my life. I also have very serious concerns that my personal information has been compromised. When trying to collect the car from them I was asked for my Licence, passport, bank card, national insurance number, HMRC correspondence, 2 bank statements, a pay slip, utility bills, a credit card and subjected to a credit check and also a sample of my signature. Of course I didn’t have all of this to hand and this was the reason they gave for not allocating me a vehicle. I checked the list of required identification and had more than the required amount with me. Every time I produced what was asked for I was asked for ‘something else. I have hired a car many times from various other companies and have never had such problems. After I was left stranded and robbed by you I had no option but to go to a more well known car hire company and was allocated a car in 15 minutes using my licence, a debit card and proof of address on my online banking app on my phone. Easirent are criminals. I’ve since read endless posts online about other people experiencing the same problems and they shouldn't be operating. The 'staff' are also vile and threatening .... I have already sent all correspondence and details of this scam by Easirent, to the police and the government's serious fraud office. Sincerely, D