DO NOT EVER USE THIS COMPANY. Learn the lessons from mugs like me who got ripped off. They are honestly the worst "company" i have ever dealt with. It is quite laughable how unprofessional they are (in my experience their large open plan office in a small industrial estate, with just 1 single, solitary desk in it and one young spinster sitting in superdry clothes there to welcome you). Their sole purpose is to screw normal people out of more money. Its not worth the hassle, just pay the extra upfront for a decent company to hire a car from. Overall you'll probably even save money, and retain a few hours of your life.