Like others on here this is the worst rental company I have ever dealt with. In Bristol they are a shower of amateur unhelpful people based in what looks like a scrap yard with pot holes everywhere which are full of water when it rains and if you step in these with new white trainers they come out muddy and ruined. But the offer to ring the office and get collected was met with "would you like to walk to the office as it may be quicker" This was on a dark winter rain night with three cases and the scrap yard was about a mile walk along a main road. Finally someone who seemed to know nothing about what he was doing collected us. In the office there were four other people each making a complaint. I was asked for my credit card but I did not have my PIN number so as with previous companies offered the card held by my wife in the same name same account they saw an opportunity and said they could not accept it. They would only accept another large amount of money to complete the hire which I refused they then became totally unhelpful and I asked to be taken back to the airport. That's when my wife stepped into deep water as the so called driver was incapable of driving close to the hut which they called an office. He finally took us close to the airport we got out of the van and he tried to drive off with our luggage. We went to the airport office and when we said where we had been the comment was "That shower of shit" I could not have put it better. We then hired a car without any problems. When I got home I applied for a refund and was charged three days rental despite the fact that they cancelled the rental not me. I won't go through all the complaints I made but finished with nothing. If I and others can stop just one person hiring from this rabble it will have been worth it. They should be avoided at all costs just pay a bit more and you will save money.