Shocking customer service. I was charged a limited milage fee despite booking under terms of unlimited milage! I was told on two separate occasions by a staff member that I would not incur this charge, however £55 was taken from my account post drop off without my consent. When I tried to contact the branch and customer services regarding this issue, I was brushed off several times and have had my time completely wasted. They continue to dismiss my claim and have kept the money they falsely charged me for. Furthermore, when I picked up the vehicle it was supposed to be a full tank manual, however what I received was an empty tank automatic. Totally unprofessional. Would not recommend.