If I could give a minus star review I would. I rented a car from this company and paid online. In picking the car up the ‘office’ was nothing more than a dirty room with an old desk and a laptop. I was pressured to take out extra insurance which I declined but told that if they even found a millimeter scratch they would charge me for it. I tried to cancel my booking as they were making me feel so uncomfortable and was told that I couldn’t cancel as it was after the pick up time. I was given a ‘free’ upgrade and asked to go online and give good reviews as his boss would be wondering why he had given me an upgrade for nothing. I didn’t do this. I looked after the car as if it was made of bone China as I was so paranoid they were going to take money from me. On returning the car we went out to check and the man checking it went straight to a scratch on an alloy which was so small you could hardly see. I told him this had been highlighted when I took the car. I signed for the return of the car and asked for the paperwork only to be told that they needed it and the photocopier was broken. Thankfully I took a photo of the original. On return home I discovered that £280 had been taken from my credit card. I’ve tried to get in touch with Easirent but get no reply to my emails. I’ve raised a query with my credit card company who have been in touch with Easirent and have sent me copies of the paperwork. Easirent have added damage to a window on after I have signed. Not even the alloy as I was expecting!!!!! I’ve contacted Easirent asking for proof of damage and proof of repair and previous return paperwork (as I suspect they charge for the same scratches etc time and time again) I’m fighting this as I know this damage wasn’t there and they had fraudulently added things on after I have signed. Don’t do want I did and not read reviews! I don’t know how this company hasn’t been shut down! PLEASE AVOID AT ALL COSTS