To echo the scores of bad reviews, I would also like to have left 0 but have had no choice but to give them 1 star. I arranged to hire a vehicle from the Crowne Plaza Gatwick branch. I booked through a broker called Vehicle Rent. 1) There are no proper signs to direct you to the car rental "office". I drove around most of the car park before discovering a tiny little sign indicating that I was in the right place. 2) Upon arrival, the two assistants appraised me with a look of distaste. I thought it was my imagination but what transpired confirmed my initial suspicions. 3) I provided a Council Tax bill, driving licence and passport. This was apparently still not enough ID and proof of address. I was told that I could not use my driving licence as proof of my address and I also could not use my Council Tax! Since when? Absolute rubbish. I was asked to download a bank statement so that they could take my address from there. To me this was wholly unnecessary and a bid to try and find a reason to terminate my booking (which I was threatened with prior to my terminating the booking) but I complied. 4) I was asked to sign terms and conditions authorising them to charge my credit card with up to £2,500.00. I refused as the terms and conditions online stated that the deposit would be £1,500.00. I pointed this out and was told that I did not understand and that it did not say it would charge £2,500.00 but that it was up to. I stood my ground and explained that I understood perfectly well what the words "up to" meant and the fact is is that I was not going to authorise them to charge up to £2,500.00 when I had only agreed to authorise a charge of "up to " £1,500.00. I was told that it was not terms and conditions and that I was not signing for that part of the paper. I again refused to sign as I knew full well that a signature is binding and that they were terms and conditions. I amended the form to say £1,500.00 and was told that I could not do this and the form was taken away from me. I was given a notepad to complete my details on instead. I complied. 5) I had enquired as to whether I could park my own car in place of the rental vehicle for the duration of the rental; similar to how Zipcar operates; I was told that I could. The two assistants also tried to make this a problem but eventually said that I could register my car at the hotel reception desk and it would be sorted out. This offer was later revoked and I was told that I would have to pay for parking. 6) I was asked for my credit card. I was then asked if it was mine (it has my full name on it, not even initials!) I asked why he thought it would not be mine. I was fed up with the profiling at this point as others in the "office" who did not look like me were not being subjected to such questioning regarding their proof of address and whether their credit card belonged to them, but draw whatever inference you will from that. 7) The assistant was dealing with my booking. I was leaning on the counter checking my phone. The assistant leapt up from behind the counter and began to shout claiming that I had tried to take a picture of them. I then laughed in disbelief and said that I was not taking any pictures. The assistant claimed he saw me, to which I replied he could not have seen me as I was not taking pictures of them. He made a comment to the effect that I was lucky that he was not going to check my phone! I said I would like to see him try and at which point I decided that I did not want to deal with the company at all and terminated my booking. The whole experience was a disaster from beginning to end. I would not recommend them at all. I requested the names of the rude assistants who dealt with me and they refused to give them. At one point, the assistant said that there was no point in being helpful to me as I was going to give them a bad review anyway! There is a reason they are very cheap. STAY AWAY FROM THESE PEOPLE.