DO NOT USE this company. I booked a hire car for 2 days in London. Upon arriving at the airport at around 10:30am, I travelled to an industrial estate where the rental place was set up, only to discover they had no cars available. I was not offered an apology, but was told that if I waited until 4pm, I 'might' be able to get a car. When arguing my point, I was sworn at by the manager. I was left with no alternative but to leave without a car. I wrote to the car company on my return home and had to chase a response. I got a half-arse apology and my money back. A complete waste of time when there are so many competitors out there. Look elsewhere.