Just had a rental car from Easirent Heathrow, London. On returning the car i was advised the car needed a clean and the cost would be an astronomical amount of £225.00!! I objected but the aggressive and rude manner of the agent coerced me to have to pay the extortion amount. There was no transparency in the documentation. I have since written a number of times to the head office and called the office but they have failed to respond. I would never rent a car from these guys again. They are there to just rip customers off. I'm an international customer with my family and i was made to feel threatened and they took complete advantage of me. I have spoken to my solicitor and they have advised that we now go to Trading Standards if we do not get a acceptable response.