So many things wrong with this company. Waited 30 mins for the shuttle at stansted. When it arrived I didn’t really feel safe as a single woman in a car with just the monsyllabic driver going down country roads. He also nearly crashed into a bus. At the desk I was told that I needed to provide two recent bills as proof of address on hiring the car which I was totally unaware of. No pre warning in the online booking. I managed to provide them by logging into accounts online but the guy had such an air of trying to catch me out it was awful. Pointed me to some small print in pages of documents that told me I needed the documents. He could only smirk when I pointed out how ridiculously unclear that was. Had to memorise my national insurance number for him not to charge me £10 to check my dvla record. Car was fine. On returning it there was a notice on the dashboard to check the tyre pressure. Nothing alarming as tyre pressure goes down and needs to be topped up now and again. Totally routine. They tried to charge me £100 for a new tyre because it was “punctured”. Of course it wasn’t. Tried to get me to call their mechanic mates down the road to prove that the only reason tyre pressure goes down is a puncture. Called the AA who confirmed this is not the only cause - obviously! Only at this point they agreed to refill tyres, recalibrate them and let me prove there was no puncture. They didn’t charge £100 for the tyre but still charged me £170 for a tiny scratch. A family (other renters) in the office really stood up for me which I appreciated but they shouldn’t have had to with a flight to catch themselves. The whole experience was pretty upsetting. What a shame - such dishonest people