I’ve delayed writing this as advised until my complaint was finalised....I found out today that it was so this is my honest review of this company. They are scammers and need to be avoided at all costs. I hired a car from them last December for 10 days from Southampton airport. On collecting the car I was very uncomfortable as I felt very pressured to take out extra astronomical insurance. They kept repeating that if the found even the tiniest scratch when I returned the car I would be charged for it. I had already paid for the car online so when I suggested that maybe I should cancel the agreement I was told I would still be charged as I had entered into the rental time so a refund was unavailable. I was told that I’d been given an upgrade and asked to go online and give them a 5 star review otherwise his boss would question why I’d been given a free upgrade. I’m not sure whether it was an upgrade but I didn’t give them a review at this point. Because of the pressure to take the insurance out and being made to feel so uneasy I was so so careful with the car and returned it 10 days later in exactly the same condition as when I collected it. On checking the car over I was informed that the scuffs on the alloys (which had been picked up on the inspection on collecting the car) were worse. I disputed this and wrote that on the paperwork despite the easirent employee writing it was new damage. When I got home it was no great surprise to see that $479 had been stopped on my credit card. I emailed the company numerous times and got no response. I then read reviews to discover this appears to happen time and time again with this company. One of the reviews stated that 4 months after the rental there had money taken from the reviewers card for speeding fines that he knew he hadn’t committed. I was worried this would happen so called my card company and explained the situation. They informed me that I could put in a transaction dispute for the money taken. I lodged this and easirent were given time to reply. Six weeks later I received a reply saying unfortunately the charge stood as I had signed the paperwork and a copy of the paperwork was included for me to see. To my disbelief the paperwork had been altered and damages to a window had been added. I think the alloy claim was probably dropped as maybe they had used this once to often. Easirent would not give me the original and said the photocopier was broken. Thankfully I insisted on taking a photograph of the documentation I lodged a counterclaim and included the photograph of the original document which was very different to the paperwork that Easirent had submitted to my credit card company. Today I heard that the claim had been found in favour of me and the $479 would be credited back to my account. PLEASE AVOID THIS COMPANY. There are many reviews stating similar events. They fraudulently changed the paperwork that I had signed and charged me for damage that wasn’t there.