Me and my friends rented a car from them for 10 days back in January, we booked a 5 seated car on the website but when we got there there were no 5 seated car available. We were given a 7 seated family car instead and were required to pay £1800 deposit. We were in a rush so did not have time to look for another rental company, so on top of the £1800 we also paid for the rental fees and insurance cover. When we returned the car they refused to return the £1800 as they believed the car had been involved in car accident which it wasn't. I asked them to check their dash cam but they refused, called their customer service and they said we signed an agreement which they have the right to take our full deposit without explanation. I have asked them to provide a full report of the car repairing and they have failed to do so.