An awful experience with the 'hire car' company that goes rather incorrectly by the name of 'Easirent'. Their website is https://www.easirent.com/ and their MD is a Paul Hanley from Liverpool. I had rented vehicles twice previously from a very well known and reputable company. But on this occasion, I was pushed for time and had work commitments to meet. So I booked a car rental via www.rentalcars.com and they found me the aforementioned company. On the first day of the rental, I arrived at the designated point for 08:00, according to my booking - Southampton Airport), only to find that the company were not based there at all. They were in fact based around three miles away in Parham Drive, Eastleigh. I was advised that I would be picked up and taken to their office, I was waiting around 25 minutes for this lift to arrive and then sat in rush hour traffic, before eventually arriving at what their driver referred to as "Head Office" around 20 minutes later, I had to jump through a series of hoops, paying for specific things on a debit card and other things on a credit card. But I was promised that I would get £200.00 back from a £287.00 charge. However, I made the mistake of not getting this in writing and it is not detailed in the rental agreement, that I signed with them. Their customer service and work practices left a lot to be desired, such as paying for the fuel in advance. Eventually, I was able to drive the car away almost 1 and a half hours after the start of the booking time for which I had paid. Upon, returning the vehicle, there weren't any issues checking out. Although, I did find it a bit odd that they wanted my copy (of the initial carbon checkout of the car) back and I did not get it back. On the way back to my drop off point, I asked to be dropped at the train station. On the way here, I asked the drive (driving me back in the car I had hired), I asked for confirmation that I would receive the £200 back as promised. The driver was the same person who had picked me up at the Airport 7 days prior. He confirmed that I would and it normally would take 2-3 days, but could take up to 28 days. The 28 days seemed a little strange to me, but I felt too uneasy to question it further at the time. After a week, I had still not received the £200 back and decided to call Easirent to follow this up. I was told by their branch that the money I had paid was all part of the "insurance towards the car". I challenged the person to which I was speaking regarding this, He became quite defensive initially, before going on to tell me that I had read the contract incorrectly and that no-one would make such a claim that I would get this £200 back. With his comments having inferred I was lying and was further incensed when he was talking over me. The line went dead. I called back around 20 minutes later, only to find that the branch had closed and was duly transferred to what I was told was their actual head office. The person I spoke to (Tom, I believe) advised me that I was not entitled to any money back and reiterated what the previous person had said with regards to the insurance. After continually talking over me and preventing me from speaking, he eventually hung up on me. Following this, I did an internet search of the company, only to find an abundance of very poor reviews. Many people have reported the same thing as me. If nothing else, I would like to prevent anymore people from being scammed and/ or conned like I have. I shall be reporting this company to the trading standards. I do not feel that they have acted in good faith at all and I feel lied to.