DO NOT USE THIS COMPANY IT IS A CON!!!! We turned up to pick up our car in Orlando to be blackmailed into taking out a duplicate insurance with Easirent. We had our own insurance and everything required, however we were told by a very rude member of staff that if we didn't take out 'THEIR' Liability cover she would cancel the car booking. As we were in a foreign company with no other options or way to reach our next destination we had no option but to pay the additional 59.70 (which was more money than the actual car rental itself). When the car was brought round the state of it was truly appalling, the bumper was loose and falling off and the car was completely covered in scratches and dents. By this point we had spent so much time strongly objecting to the service given by Easirent and getting nowhere that we had to take what we were given. The inside was very dirty and had clearly not been cleaned, I have a multitude of photos and videos to evidence the huge amount of damage and the overall state of the car and the conversation with the staff member outlining that we were horrified with the position we had been put in. On attempting to return the car to Easirent it took us two hours to find the location of the office as the address details on all of the paperwork that we had been given were incorrect, we found a second address on our email correspondence that was also incorrect and our phones did not work in America to be able to search it on the internet or to be able to call anyone for help. When we finally found the office and complained about this the staff member simply stated 'oh yeah we moved months ago but no-one has changed the paperwork'. By this point we hoped that we could return the car, forget about the whole thing and that was the end of the dreadful experience but on our return to England we found that we had been charged an additional 30.65 for toll charges which had been accumulated AFTER we had returned the car!! We returned the car at 19:23pm and the toll charges were after 20:00pm, again, I have evidence of the time and date the car was returned. I have rung the customer service line and my phone call has never been answered. I have submitted feedback and asked for contact and not had a response. I have also emailed in response to the unjustified charges and requested an urgent response. I welcome a response by Easirent and the refund of my £90.35 that you conned me out of. The whole experience with Easirent has been absolutely appalling, the customer service has been disgraceful and one I hope never to repeat, I never write reviews but I was conscious that I had to warn people away from this company in an attempt to stop others from being conned as we were, or, from the stress of the experience spoiling your holiday too. Avoid this company at all costs!!!