I hesitate to give them one star they are such shockers. (Booked through Holiday Autos who I have used for years with great results and problem solving.) They hide behind small print buried in the voucher that says you need 2 forms of ID. I don’t get any paper bills nowadays (a common situation, as they know perfectly well, so I offered them my AMEX statement on the phone. No good! Needs to be paper. So I offered to email them the PDF statement. No good, since they claim to have set up their email system to reject anything that looks like a financial statement! Surprise surprise, there is a way round all these proof of ID problems, just pay £40 per day and legal issues disappear. End result is I walked away, booked a car with Sixt through HA again and with identical ID drove away in 10 minutes. The guy clearly understood this was their business model, insist on paper at each point or else pay an outrageous fee for “insurance”. AVOID THEM LIKE THE PLAGUE is my advice. Like Ryanair I will never use them again simply because I despise their way of trading. Hiding behind long technical documents has been stopped for the holiday insurance industry and this lot make it likely the same thing needs to happen to car hire firms just because the few want to work a dodge. Horrid.