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Marta
the dodgiest car rental **THIS AGENCY WILL CHARGE YOU REGARDLESS OF WHETHER YOU ACTUALLY DAMAGE THE VEHICLE OR NOT AND THEN YOU HAVE TO SPEND WEEKS ON THE PHONE TO GET YOUR MONEY BACK** I guess that’s their dodgy business scheme We rented a car for a week and the lady at the office was desperately trying to sell us their overpriced insurance. We decided not to purchase one and a week later we returned the car in an impeccable state (we took extra care when driving the car). Since our flight was at 5:55am we had to drop off the car at the easirent location out of office hours. We were told that we would be responsible for anything that happens to the car until the office opens and someone actually checks the car. So we left the car and took pictures that showed its perfect state. Later that day we were charged over 450 pounds(!!!) by easirent. We have not received any email regarding this nor any explanation and when I contacted the agency multiple times and every time heard a different story. I asked for the documentation that should come with the charges made but all agents that I spoke to were trying to get rid of me. I was told multiple times that manager would call me and after waiting several hours I called to find out that manager has left the office and won’t be able to call me today. They also don’t respond to formal complains. Worst car renting experience of my life, everything seems like a big fat SCAM.
5 years ago
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Easirent has a 1.3 average rating from 1,099 reviews

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