Would have given 0 stars if there was an option -3weeks ago was supposed to get a car in Belfast. Booked in advance via 3rd party, confirmed booking in person a few days later (as felt uneasy about poor reviews) but a few hours prior to pickup was told by phone there was NO car available. Had to urgently go elsewhere. The manager of the local branch is not just disinterested in sorting out the refund - he is obstructive. His employee never logged the call and marked us as "No show" reducing our chance of getting a refund to nil. Visits to Belfast branch were only good for putting blood pressure up - customer care is non-existent there and manager's attitude is disgraceful. Do NOT use this company unless you are looking for stress and loss of funds! Still waiting to hear about the refund but not at all hopeful.