I never review, most of the time it isn't worth my time. This time I am reviewing with the hopes of preventing another family from getting stranded. The service provided by Easirent, deserves a negative 5 stars, one star is far too high a rating Never rent from these guys. As other reviews have indicated, even if your booking says unlimited mileage, they charge extra for this. Unlimited mileage is NOT included in your booking. If that were the only issue I would say, now that you know rent from them if you want, but... My family and I rented a car from them for a stay in Wales. I had to purchase the unlimited miles add for about 8 pounds a day. I drove the car to Wales. We were planning on staying for 4 nights. We needed up staying for 6 nights thanks to Easirent NOT following their contract. The evening of the day. prior to our scheduled departure from the country the car broke down. Here is where the nightmare begins: We called the number listed for maintenance issues every 2 minutes for 1.5-2 hours before someone answered. The car broke down at 8:30 PM. (first breach of what is in the contract). Once we did get someone, they sent out a local guy (who arrived another 1.5 hours later); which was better than the 3 hours they told us. He looked at the car and said that the problem was not something that he could fix roadside. So, now it was about midnight and we had no car. Our flight was in the morning and several hours away. We still had the car as no "rescue" (tow truck) was dispatched. Fortunately, my wife, my 6 kids, and I had relatives in the area; with whom we stayed the night, missing our flight to Budapest. NO replacement car offered. In the morning at 6 AM (opening time for both the office that we rented from and the office we were to return to) we started calling, at about 6:45AM someone finally answered the phone. This started a 2 hour phone call back and forth between multiple parties (multiple EASIRENT locations) after which their vehicle was finally picked up at 9:30AM. During the phone calls back and forth, they indicated that there were NO CARS that could be provided as replacement for the one the broke down (contract violation number 2). This was even though we asked about two vehicles (as we understood that a big vehicle might be hard to come by). We were by the Liverpool location, before I could finish my question, "We have no cars to hire to you". YES, you read right this company STRANDED foreigners (including 6 kids), 260 miles from London, with no replacement car offered. We had to rent a car (used our relatives to rent it), drive us to the airport, and drive back (as the car rental places local to where we were would not rent one way). This was the first stop in a multiple stop trip, what away to start one's vacation. During this time, my wife called corporate offices, in an attempt to get them to provide us with a replacement car. She was told by the corporate offices that one would be provided once an assessment was made to why the car broke down. This assessment was to be provided by the mechanic (who came out the night before and made an assessment) and the two truck driver. We asked the tow truck driver about it, he made an annotation in his app, that was sent to RAC. We called after this and the rental company, said they had no idea when the report would come and as such NO REPLACEMENT vehicle for us. The location we were in was somewhat remote and without our relatives we would have been sleeping on the streets, they didn't care. To add insult to injury, the company then called us at 11:30 to find out why we hadn't yet returned the car. They guy I talked realized while talking to me what the issue was (the car broke down) and couldn't get off the phone fast enough. Haven't heard from them since. Side note: the car was "rescued" with a full tank, still charged for the 95 Pound hold incase the car was return at less than the 1/2 tank it had when We rented (breach of contract number 3). The hold "incase of accident" (still has not been released from the card 5 days later). So I have at least one transaction and maybe two to dispute with my CC company. DO NOT RENT FROM EASIRENT!!!! If you have problems they will leave you stranded. They breached their own contract no less than 3 times.