CarJet.com and Easirent.com WARNING !! WARNING !! are part of the same company I rented a car from CarJet.com for collection on 29/06/2019 from Birmingham Airport at 12.30 . My flight Number was EI 3264 The flight was delayed by 3.5 hrs from Dublin and therefore I was unable to get to Birmingham on time. I rang Easirent.com when I arrived at Birmingham ( as instructed ) and it took them 50 mins to arrive and was then asked to go to their depot to collect the car. I ( and my family ) proceeded to collect the car from Easirent.com Birmingham and I was told by Easirent.com representative , `` You are over 2 hours late and the car has been given to another customer`` I asked , ``was this stipulation on the Terms & Conditions``, and got no reply!. I requested another car therefore and I was told, `` The money you paid for the Car Hire is non refundable as you are over 2 hours late collecting it , so therefore you can book another car but you must pay for it again `` , which I refused! I rang Head Office of CarJet.com and was told the same. `` Sorry but should you want another car you must pay for it again`` I had 4 family members with me and all the luggage and had no alternative but to get a taxi from Easirent Depot to my hotel . I have checked the Booking with CarJet and can not see any reference to being late collecting the car. Declan Doherty Do Not Hire From This Company !!!