My complaint is with the online booking system. I wanted to rent a larger vehicle than the one I own in order for the whole family to attend my daughters graduation. I completed the online booking form and the payment by credit card option - all appeared OK. I hadn't noticed that I didn't get a confirmation email - as I was very busy around that time. However I turned up at the local Easirent depot at the appointed time, to find that no vehicle had been booked - Easirent had taken the full payment within 24 hours of my completing the booking - I presumed that this meant my booking was complete, but no. I was told by the staff at the depot that after online payment there was another stage to be completed to 'Complete' the booking - they did tell me that other people had had the same issue and they had raised this several times with the IT department. The staff at the depot (Wigan) couldn't have been nicer - they tried really hard to get us an alternative vehicle, but we simply didn't have time to wait - we had to squash into our own vehicle which really spoiled the weekend. Easirent really need to sort out their online booking system to ensure it works right - also they should not be accepting the payment if the booking isn't complete (yes they have refunded me now)/.