I have rent a car at Bristol Airport branch and it has been a complete nightmare! During the booking process with Rentalcars, I applied for a full protection cover insurance. Therefore, I didnt take any with easirent. During our short stay in UK, we had a flat tyre. Nightmare started (no mention to the unfriendly staff, the GPS and insurance options they intended to charge us when they were already paid, the broken key remote control, the never-received electronic rental agreement): - there was no spare tyre in the car! (which we could even pay since we had no insurance with them) - the standard contract term and conditions say: "24/7 Nationwide Breakdown Assistance: All Easirent Branches have national assistance should the renter require it in the unlikely event of a breakdown. You will be given the number and contact details at the time of rental" "16. b) When informed of a breakdown by the Hirer, to see that the necessary repairs are carried out promptly." "16. c) If repairs to the hired vehicle cannot be carried out promptly, to provide a substitute vehicle." However, when we informed easirent, the manager simply said "since you haven't taken any insurance with us, there is nothing we can do", and simply provide the public breakdown assistance number (RAC). We know we havent taken the insurance with easirent, and we didnt intend to charge easirent with anything, but they should have provide us with support as the contract stated. We had to do everything by ourselves, with RAC support, and it took us litteraly 20h... - when we brought back the car (tyre replaced under RAC supervision), we have been told that some amount will be taken from the deposit since the new tyre is a different brand from the initial one (Uniroyal instead of Nexen). However, this is absolutely not explicitately required in the contract (knowing that Uniroyal is a perfect professional and quality brand). Incredible! We have submited a complain and are waiting!