Not even a 1 star.I booked through a third party. The wait for a shuttle from the airport was more than 30 min. Other shuttles came and went. The commute to the off site location felt like 15 min. We arrived to a building that looked like a used car lot with used cars. The building was in poor condition, very small not well maintained and no ac. The staff lacked customer service skills and there seemed to be a problem with every customer before me. I contacted the third party co to see if i could cancel before i got to the desk. Unfortunately they had a non refundable policy. After 90 min i was told no full size cars are available but a compact car was ready. This car was awful, dirty no electric windows or locks. I pointed out the filth to the employee she said it was due to sand. The car was running when i got in. When i got to my location, I noticed the key felt stuck in the ignition. I started calling the local orlando office and customer service but there as no answer. I drove it a few times more then the ignition would not turn over. I called the Miami office and Emma told me if the steering wheel was in locked position the car wouldn’t start and since i didnt purchase the rental insurance they wouldnt come get the car. I found i had to carefully force the key in the ignition to start the car. I just wanted to get the car back to easirent. So i rode with others the remainder of the trip.