It has taken me a while because quite frankly the whole experience was traumatic and I've tried to put it out of my mind. In the hope that someone has a chance to save their trauma I'll jot down my experience. I had pre booked and pre paid and all was supposedly sorted. My car was booked to pick up at 10 am, I arrived early 8.15 and was prepared to wait till the time I had booked, no complaint there. Unfortunately this wait allowed me to see lots of angry customers, passive aggressive staff and long lines of frustrated people being told that their cars were not ready, unavailable or told to wait. I was seated with a few others into a waiting room and then finally an hour later another customer told us that we should move to another room as no one was attending us. We all moved and were seen immediately and told that "it wasn't our fault the front desk told us to wait in the other room". Then the switch and bait began, trying to up the insurance, up the car and paying for petrol that was over priced. I actually told the sharp talking man that I just wanted the car I'd booked and that he was confusing me and I did not appreciate it. He got the message and backed right off. Then the car arrived and had no petrol in it, it was filthy and I was asked "if I minded to go fill it up myself". I flatly refused and they went and filled it before I drove off. It was after our departure that my family member stumbled across this review site and I then began to stress for the rest of the holiday. Of course, on return, they went straight to the back rim and found a "scratch" that I know I did not put on the rim, the rim was filthy on top so it could not have been from me................. Knowing this was the deal with these guys I just paid the money for rim, plus and "admin" fee and went on my way. The staff and creeps, the admin staff are disgusting the way they speak about their female staff and the big sign out the front that says "we will give you 5 pound to write a good review" should say it all! By the way I finally drove out of the "dodgy rent" car lot at 1 pm, but strangely I felt grateful as I had seen many turned away or waiting for cars that just were not available & hearing the switch and bait admin trying to smart talk out of giving cars people had pre booked and expected. Honestly, part of me thinks British tourism should be made aware of this company, it's a terrible start to a family holiday. Do not hire from these people if you have high blood pressure, anxiety or if you want a peaceful holiday.