ZERO STARS - by far the worst car rental experience I've ever had. Waited for over an hour for the Orlando airport collection shuttle to arrive; they did not have the SUV I had booked and gave me a car I didn't want; the car was dirty and only 1/4 full; all four tyres were below the required tyre pressure; the inspection report which I signed in the rain at 23h00 indicated no scratches, etc. which turned out not to be the case when I looked at the car in the light of (next) day; there was a real hard sell on a toll fee for the rental period amounting to over $200 which I had to decline several times; my prepaid rental agreement which was concluded with EasyRentalCars, a third party online broker, included zero excess and Easirent refused to honour this and insisted that I take excess insurance through them or accept an $1800 excess liability which I reluctantly was forced to do. Unfriendly and unhelpful staff. Never again!!!