Absolutely appalling customer service when I recently used this company. We booked a VW campervan for 10 days, which was fairly expensive, especially taking into account extra payments for reduced excess etc (which we thankfully paid up front). The initial handover was reasonable, going through how things work etc. The agent demonstrating the roof managed to buckle it on the left when putting it down, catching the material in the frame, and completely left this off the paperwork. When the roof was put up on the first night we noticed see through tape over holes in the material on either side, which also were not pointed out initially. Unfortunately on day 2 we awoke to find a flat rear tyre. This was after motorway and A road driving, not going over significant potholes, speed bumps or similar road furniture. We looked at the spare which was also flat. We acknowledge that the rear flat happened when we were driving the vehicle, we were told by a tyre shop there was a crack in the alloy (but there was no way to tell the defect in the alloy wasn’t already there when we set off as it was inside the rim) but the flat spare clearly didn’t. We were also told by two tyre shops (to confirm the report from the first) that the tyres should be ‘commercial’ tyres with higher ply to accommodate the additional weight of the vehicle. Two tyres were apparently standard car tyres. When phoning Easirent there was no apology or suggestion, they simply stated we weren’t covered for punctures. They informed us it didn’t need commercial tyres against the advice of the tyre shop. Fair enough, I’m not an expert and simply following advice, but all that doesn’t excuse the lack of a usable spare tyre. Thankfully we used our AA cover to get back on the road. On the second day we noted water had entered the upper sleeping compartment, after a night of light rain. The pop top was up correctly. After the third night, with heavier rain (but no worse than I’ve had in tents over the years and remained dry) the left side of the upper sleeping compartment was soaked, with water leaking into the kitchen cupboard. When we took the van back to Easirent it was raining, so the company put the roof up, with the vehicle parked next to the building, left it for a short period then phoned us stating there was no problem. On the 5 day of the holiday, a tyre warning light came on on the right rear side so we decided not to venture further in a vehicle we had little faith in and returned home early. After combined 35+ years of driving my wife and I haven’t had such issues with a vehicle. We returned the van to Easirent to be told all the issues had happened when we had the vehicle, and nothing to do with them. They offered no apology, not even for the lack of a usable spare tyre and clearly leaking roof/canvas. We were told we should of checked these things before accepting the vehicle (I’ll ensure to climb under vehicles in the future to check spare tyre pressures). As mentioned above the pop top was left up for a short period to conclude there is ‘no problem’. We were charged additional money to cover the excess for the alloy wheel making the whole experience not just poor but also extremely expensive. I only hope that even though they have not acknowledged any of the issues Easirent privately look into some of the failings of this vehicle and service before they rent this vehicle out to other consumers. We will not be using this company again.