This company totally fleeced me! They took £109 for the car hire plus £43.60 for insurance. When I arrive to collect the car the price had jumped a further £180 for the hire to £289. I also paid an additional £43.60 for insurance (that they would also not refund). I cancelled the agreement as it was too expensive and no refund was given whatsoever. They just refer to terms and conditions and the box I ticked that disclaimed them form everything. They would not even refund a little as gratuity gesture. When you want to complain you have to phone a number in Castillion in Spain and it takes forever to speak to an agent that wasn't interested in helping at all. I got fleeced by this company to the tune of £152.60 and they didn't give a damn!