Truly appalling experience and customer service. We booked a 5+2 seater car online a number of months before we travelled to Dublin from the UK. We arrived at Easirent's office to be informed that no car was available for us. They sent us to Sixt where we are currently sat. There was little to no customer service, and Lauren the advisor simply said that she would 'text someone at Sixt' to let them know we were on our way. She advised us to contact head office for compensation.
This has been the worst experience I have had with a rental car company. For your own peace of mind, do not use Easirent.
UPDATE: two weeks after making a complaint to Easirent, I have heard nothing back. The deposit has not been repaid either. No customer service email or telephone to query timeline, and the company's Twitter has suggested that, as I have tagged them ~20 times, I am being 'abusive'. This is a tactic they employ with everyone who takes issue with their services via Twitter.
UPDATE: Three weeks later we have had nothing about our complaint. I have checked the positive reviews on Google reviews and found that the company employees are actually making them. Have a look at those written by Santis B and Laurence C. N.B. I crossed reference names with Facebook and LinkedIn. They are using their actual names... Amateur hour.
5 years ago
Easirent has a
1.3
average rating
from
1,099
reviews
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