Absolutely terrible to deal with. Ordered a van for pick up and paid in advance. Got there and no record of it plus systems down for over 2 hours. I had to leave and go find another company because I had people booked to move that day. It’s taken over 2 months to get my money back. I complained several times. All emails were ignored. I also rang up to a rude woman who was condescending telling me she wouldn’t speak to me until I registered my complaint online. Which I had done but because again the systems were down she couldn’t deal with it. Finally after managing to get online again a few days later they had closed my complaint. I then raised another. A further 3 weeks later I got a response from the branch manager who had closed it down again ( so no right of reply) and had issued a refund a week after that. No money towards the taxi I had to get to go back home and pick up my own car to go to another Van place. So I’m out of pocket. The staff weren’t bothered at all. When I had arrived there was at least 15 people stuck waiting and when someone else said I am going to complain for loss of time etc she was told in full view of everyone that she could do what she wants and shrugged his shoulders- he didn’t care. The staff are rude and Customer service is not customer service at all. They don’t understand the meaning of customer services. I would never recommend using them. There are more friendly, efficient hire firms locally to use instead. So please avoid.