I am so disappointed about the lack of customer service with this company, I received today. Without naming and shaming this customer service repressive I spoke with. She was rude unhelpful and does not deserve to be part of a team. Maybe Easirent should put her on valeting the cars not dealing with customers on the phone, or at least give her training how to talk to people, not OVER them. Although in the terms and conditions it says up to 10 days for a refund, I was informed that it could take up to 28 days for the process. I asked where this appears on the web site she informed me that it could just take that long although not stated anywhere in black and white (IS THAT HOW EASIRENT MAKE THEIR MONEY ON OUR INTEREST?) She then informed me about being up to something called stage 3 in the process of 4, but could not outline how long it will now take. It was obvious that she was not interested in helping sort the situation out, just wanted to be awkward. I have had a few issues with this company I will hold my hands up and say both parties are to blame, some of the staff were helpful but some terrible, but this was just the nail in the coffin for me. After writing this review I wonder how long it will take my refund to come through? will let you know.... The refund which has come out of my credit card is over $3000 Aussie Dollars and $95 fuel, I've had to return the car early as need cashback in the account back home. I took the car back the following morning after realizing my mistake the branch manager basically said tough luck I would not get any money back for car hire. Is this how the owners of Easirent really want their clients to remember their experience of car hire... Cordine