Booked to rent a car with this company. Said they were in Manchester Airport. Couldn't find them anywhere. Eventually found a phone number that had been scored onto the advertising board of other companies. They are definitely NOT IN MANCHESTER AIRPORT. Upon arrival was told that they only hold a reservation for 7 hours and as my flight was delayed, even though I had booked and prepaid the car, they couldn't let me have it but could give me an upgrade instead. Also said my credit card was a debit card!!!! Totally not true as every other car hire company accepted it as a credit card which it clearly is. Then wanted to charge me 1500 pounds stirling as a security deposit. I asked the representative to sign a statement stating that they had released my vehicle but he then refused and said this wasn't why I couldn't have the vehicle. Really, does this guy not know what he said. I had independent witnesses to this who were also hugely dis-satisfied customers. In short we left and rented from Europcar who were the complete opposite. If you want to rent a vehicle avoid this company at all costs!