Booked hire car via Rentalcars.com from Glasgow airport as it was cheaper to hire a car and drive to our accommodation than to get a taxi (total cost of £71 including insurance). When picking up the car, the Easirent rep tried to sell additional insurance which would reduce my excess. I explained I’ve already purchased insurance which would ‘simply refund any excess’ if I was involved in an accident. The rep said the insurance I’d purchased was difficult to get money back from and it would be better if I purchased the insurance he was trying to sell. This worked out at £120 for 3 days so more expensive than the car hire itself. I gave a firm ‘no thanks’ and then the rep started selling the fuel option. Again, a ‘no thanks’ from me. They charged a total of £1,600 on my credit card for the excess (£1,500) and fuel deposit (£100). When I returned the car, I was told it would take 3-5 days to refund the £1,600. In the end, it turned out to be 28 days. They didn’t actually take the money. It was charged as a pending transaction so my credit limit was reduced by £1,600 but no transaction was showing on my credit card. I spoke to Easirent who confirmed the refund had been proceed. I rang my bank a number of times to find out why the refund was taking so long. My bank were eventually able to find a date had been set for the refund. This was set by Easirent for 28 days after I returned the car (!). From start to finish, and for 28 days later, the whole Easirent experience is one I will never repeat. Finally, beware of reviews on rentalcars.com. I wrote a review 3 weeks ago which still hasn’t been put up. There have been other reviews put up since then which have been more positive than my review. Seems like they are filtering reviews to show only positive ones to get a higher overall score.