When de arrived at the airport we phones easirent to come and pick us up. They said in 10 minutes. Not true, it took more than 40 minutes! We were waiting outside in the cold and dark. Then they requested out contract and the credit card of the driver. Apparently my husband's card is a début card and not a credit card. So I suggested they use my credit card, the one which was used to pay for the réservation. No they said, it had to be the driver's card. Well, then put me in as the driver, no again, they can't change the contract! By this time I was fuming! I wanted to leave and go back to the airport to rent a car from Europcar or one of the burger compagnies even though our location had already been mais for by MY card. It was late and very dark and both of our mobile phones had gone dead. They didn't offer to help charge them, no they just said "we've just looked on Europcar's website, there are no cars available. Then they started to show me the prices of additional insurance per day if we took the car - £37 surplus per day! We tried to make our case, to no avail, even if I had already paid for the location and had all the necessay documents. After a while, I couldn't see us stranded in the middle of nowhere (their office is situated out of the airport grounds) so I accepted to pay three times the original price in supplement. I should have looked up the comments on this company, it would have saved me a lot of time, money and worry. Never again! I've learnt ou lesson. Stay clear of this company who works with Rental car.com.