If you are considering Easirent as a cheap car rental option, DO NOT. I say this as someone who has travelled a lot for work and used numerous services across many countries. They are the WORST service I have used. For a start, we arrived at their shop at Heathrow only to be told our car is not there. They did give us an upgrade to a bigger car (after making a really big deal about this). However, we did not want an upgrade as bigger car equals greater liability. We also discovered that insurance is not included, which is contrary to just about every other service in the UK. Expect to add 18gbp/day to your bill. Additionally, their services are FALSELY ADVERTISED. We booked the car via Orbitz with unlimited miles. However, upon arriving at Easirent we were told that this should not have been option because they never offer unlimited miles. They did agree to make a note to our file to ensure we did not pay for extra miles. However, upon returning the car our original contract via Orbitz was not offered. Further, the manager (Rakesh) was extremely rude and rather aggressive towards my wife. Incidentally, we witnessed this manager be rude to other customers, and supply customers with cars which are filthy. It gets worse. We subsequently were charged 55gbp for them having to send us an email. The email corresponded to us apparently not paying to pass Watford Tunnel. We provided the customer service person(Connor Scott) with proof that we did indeed pay. He checked the receipt and agreed that we had in fact paid, but refused to pay back the 55gbp. I might add that it took multiple emails and a deal of time before Connor sent the refusal. Lastly, Connor would not comment on our having to pay extra mileage, but instead recommend we contact an additional customer service person. That person (Oleta), simple responded “As you booked through Expedia/Orbitz the refund would have to be requested via them as they were aware of our mileage allowance.” That is, Oleta agreed that there had been false advertising, but was not prepared to remedy. And this is despite the original folks we checked out the car from stating that this fee would not be charged. I conclude, DO NOT USE. Please share this email widely, as others should not have their holiday/vacation clouded by this awful service.