I ended up with Easirent through the broker CarJet.Pickup was fairly ok apart from the usual stuff you encounter from most car hire companies; Long time waiting for shuttle bus, car I ordered wasn’t available, standard insurance that wasn’t mentioned anywhere on my rental agreement with CarJet, and the pre authorised excess deposit that was supposed to be only pre authorised and not charged to my credit card. The car was a recent model and any scratches or marks were pointed out and signed off on my myself.Returning the car was an absolute nightmare. There was a queue of disgruntled and angry customers and I knew right then and there that my pain was about to begin.An employee inspected the car for damages and insisted that there was additional marks and scratches on the car. He kept pushing a piece of paper under my nose demanding I sign admitting to the extra damage.I produced my paperwork and pointed out that those marks were already there at time of pickup. The employee then accused me of lying and actually said “Anybody could have written that”I suggested that my yellow receipt was an actual copy and told him to go find the original which he eventually did.He then wrote”No additional damage” on my receipt and told me the excess damage amount of €2200.00 would not be charged to my card.When I went to the airport for my International flight I logged on to my account and the amount had been deducted upon my arrival 4 weeks previously. Upon my return home I sent numerous emails through Manage My Booking which were unanswered.4 weeks went by and I escalated those to a Regional Manager and had two replies stating my refund had been put in the system.Four weeks later I still hadn’t received my refund and when I tried to send another enquiry and was unable to because my maximum number of complaints had been reached and there would be no more communication until one of the previous cases was resolved! A bit hard when they don’t answer you to begin with. Upon reading reviews it would seem that my experience is not unique and people are being scammed every day.Avoid this company like the plague.