Terrible company. DO NOT USE THEM DON't think you are getting a good deal. I rented a car for my Miami trip. Plane was late and was late picking up my car. My car was cancelled by the company for being 2 hours late for pick up. NO notice in their policy of cancellation or any notice what so ever. Was told to go and request a refund. Refund was denied because I did not pick up the car. I could not pick it up because they cancelled it and wanted $50 reinstatement fee which I refused to pay. Nothing in their terms and condition have language as to this. I asked to see the policy and they would not provide. What a terrible customer service and lack of understanding of what customer service is.