EASIRENT and RENTALCARS.COM - TWO CROOKS TO BE AVOIDED AT ALL COST Booked a car rental online from Easirent Fort Lauderdale, Florida, through Rentalcars.com of the UK for one day, November 2-3, 2019, for a Nissan Altima or equivalent for CAN$49.55. Easirent advertises that they have a shuttle pick at Port Everglades cruise port for its clients. Rentalcars.com confirmed this when I called them by telephone. When I got to Port Everglades cruise port on November 2nd, after a short night's sleep on the cruise ship, I called Easirent for the shuttle ride, but was promptly informed that Easirent was not allowed to go to Port Everglades and I would have to find alternate transportation to their office to pick up the rental. Cost of taxi = US$20. At the time of booking, Easirent advertised its address as 321, Southwest 24th Street, Fort Lauderdale (FLL), USA - Florida, 33315. I asked the taxi driver to take us there, but he said they were at the Fort Lauderdale Airport and took us there instead. I did not argue thinking that the taxi driver knew better, and in any case, Easirent also supposedly had a shuttle pick up at Fort Lauderdale Airport. Easirent was NOT at the Fort Lauderdale airport, along with all the other car rental agencies, but their shuttle did arrive and eventually picked us up and took us to their office. At the rental counter I was informed that I would have to pay for insurance and I advised the agent that I had collision waver insurance, but the agent wanted me to pay for liability insurance, which I had never done before with any other rental company as this is typically carried by them. Additional cost for them padding their rental rate CAN$25.27. I was not issued any rental contract or provided any business card, merely asked to take a cell phone photo of the notepad on which the agent indicated all the damages on the vehicle that they ended up providing - a badly damaged Toyota minivan with a four banger engine and filth all over the inside. For that, we had to wait about half an hour while they washed the outside of the van! We then entered the address of our hotel in our portable GPS and drove to the hotel. It was then that I realized I needed to figure out how to return the van prior to our morning Fort Lauderdale-Toronto flight the following day. Putting the address into Google, it became apparent to us that the path to return the van was different from the path we vaguely remembered taking to get to the hotel! So we tried to call Easirent for directions to find them, but no one answered after numerous tries! I called Rentalcars.com and was able to reach them but they were of no help! So our plans to do some shopping and go to the beach in Fort Lauderdale were put on hold until we figured out this mess. We decided to drive to the address we had been given at the time of booking, which was an abandoned building! We drove to a gas station down the street and asked the attendant there if he knew the address for Easirent. Fortunately he did, and wrote that on a piece of paper as 3234, South East 6th Avenue, Fort Lauderdale. We entered that into our GPS and went to Easirent, several blocks away! Having wasted most of the day doing all this, I gave the agent there a piece of my mind. At least now we knew where to return the filthy van, but our day had been wasted - no shopping or beach for us - the reason we had stayed in Fort Lauderdale for a day after the cruise. Once home, I filed a complaint with Rentalcars.com asking for a full refund of the payment I had made to them as a small consolation for the extra costs and nightmare we had been put through. They refused. LESSON LEARNED - Unless you want to waste your time and money dealing with complete incompetents and crooks, avoid both Easirent and Rentalcars.com at all cost.