Uttter shambolic customer service. Booked AND paid for a van weeks ago - had a telephone call early in the morning; no voicemail; tried to call back and no one answered. Made my journey to Crawley and was advised the van not available and no alternative at that moment, but wait a while and it would be here. Upon enquiry as to why they could not leave a message, was ignored, and also the fact I wanted an immediate refund so I could look elsewhere. This did not happen. I was out of pocket, and searching around elsewhere took a while; lost moving time, and extra cost involved through no fault of my own............ next step Trading Standards.