We rented a car with them, since easyjet/rentalcars.com are pushing them through their online booking platform and it seemed to be a good price at the time. Boy, were we wrong. Upon arrival at the airport we requested the promised pick-up service only to be told, that they are not operating due to some obscure reason. Already off to a great start! So we had to walk with our luggage to the rent office. The office is a shabby container in which a scruffy employee greeted us. I already regretted having booked with them there. Since we had booked through rentalcars.com, i had purchased full coverage through another party. The employee then told us, that this option only works, if he holds 1,500 pounds on our credit card. So full coverage through rentalcars.com, but 1,500 pound liability with easirent, what a curious combination... Since i didnt have that much on my credit card, we needed (or did we?) to purchase an additional "relaxation" of the easirent coverage, which costs us nearly as much as the rent itself. This option was hard-sold to us and it was pretty revolting. Since we had to get somewhere, we agreed and then got a tour of our car. The damage inspection was done without a flash-light (it was at night) and he asked us, if we could use our smartphone... this is not just unprofessional, it's criminal. We had requested a small car, since we were driving through the narrow streets of Cornwell with 2 people, but got a huge KIA, dirty on the inside... On return I was greeted by 2 people with poor english (and this is a foreigner speaking) and worse manners. I didnt get any confirmation of the end of the rental agreement, either via email or written - even on request. Again no shuttle service to the airport. I have spent a considerable amount of time scanning through other reviews and it seems this is not just a branch that is problematic, the entire company is systemically milking people through hard-selling and scamming (inventing fees on the go, over-pricing tiny damages or bumps, not returning deposits, the list goes on)... I dont know, with all these bad experiences, how this company can still go on existing. It should be shut down and the executives should be jailed. That they are being quoted through easyjet and rentalcars.com is an absolute degrace to these companies and might explain how they can still have any customers at all.