Awful experience. I collected my car and because I didn’t succumb to the pressurised sales pitch regarding taking out their additional cover insurance I then had to, using my own mobile phone torch because it was dark outside - search EVERY inch of the body work of the car whilst the salesman stood by with a clip board marking any I found, on paper; at one point I was on my hands and knees! It was raining heavily - and no shelter was offered. The car was parked very far away from any street lighting - I literally had to feel my way over the entire body work of the car, sills and hub caps! He kept telling me that I wouldn’t have to do this if I had taken out their cover. I told him that I had taken out additional cover with the broker and he said that these brokers don’t always pay out despite what they say whereas their cover does. There were MANY scratches and chips all over the body work but despite the dark and heavy rain I was determined to find them all. He kept telling me that the minimum I could expect to be charged for even the tiniest chip was £300! £1,800 was also ‘frozen’ from my credit card and I was also told that they hold on to the money for 28 days. If my credit card charged me for this or any interest payments as a result of the money being frozen - I would be liable to pay the interest. Of course, this wouldn’t happen if I had taken out their additional cover. The entire experience was a nightmare and the worry of the car nearly ruined my Christmas visit. I will NEVER hire a car from this company again. The pressure you feel to take out their cover is unreasonable and the procedure you have to go through if you don’t take it - a nightmare! I will say that Elliot served me when I dropped the car back and he was great. Polite and helpful.