I had a lucky escape but NEVER again will I rent from this unprofessional incompetent people! When I first walked into the office I thought I was back in the dark ages! but that was only the beginning. FIrst it was a long wait it what looked like a run down cab office, a few hard signatures, a photocopy of your licence, a hard insurance sale which I vehemently declined, then a trip upstairs to see another incompetent personnel. I really had the presence of mind to walk away but to where? this place is on an industrial estate! no cars or buses and to where would I go at the last minute! Anyway, more paper work upstairs and then a wait back downstairs again whilst this old car was perhaps hand washed, as it came out dripping. A thorough walk around the car followed with every tiny magnifying seeing glass seeing mark looked at (that's when I really started to worry that I might get charged for bird poo on the car) . I was so terrified that I returned the car after two days instead of 4, whilst it was in my possession I hardly drove it and almost parked it under my bed! Needless to say upon return another fine tooth comb look around the car, then the guy said the was a tiny line on the rim of the car! I looked at him with saucer eyes thinking 'you gotta be kidding me right?' in the end after a back and throwing, he let me off, but that was a very narrow escape. Took me 7 days before I got back my £1,500 deposit but NEVER again, and I say NEVER!