Absolutely awful and feels a bit dodgy. Do yourself a favour and don't use these guys at Gatwick. May be cheap, but they will scam you in another way to get more money. Not a very professional office and looks like something from the dark ages. They charged me extra for a hardly noticeable scuff mark on the wheel trim. There is no way I could have done that as the car was always parked in a private parking space, and nowhere near any kerb. My fault for not checking carefully enough when I hired the vehicle in the first place. Best to take photos of everything if you do decide to use them. I certainly will never use them again.